Your Coach

Speaker, Author, Executive Performance Coach

Bernie De Souza

Bernie De Souza is a World-Renowned International Speaker, Best-selling Author and leading authority in helping Professionals to get more clients with these key skills.

Bernie specialises in helping professionals with client acquisition, by explaining the exact words to use, to influence prospects and clients with Integrity to say yes please, more easily.

Bernie has spoken in over 50 countries helping people with skills like how to close more easily, how to fill their diaries with quality appointments and get Automatic referrals plus many more skills.

Bernie teaches these specialist skills at conferences, workshops, one to ones and blended learning programs.

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Course curriculum

  • 1

    Welcome to the course!

    • How to use this course

    • Get your worksheet

    • Before we begin...

  • 2

    Let's get started!

    • Introduction 5 words for a yes

    • Give five examples of 'would it be okay if …'

    • 3 words for asking questions

    • Give three examples of the three soft words used before asking a client questions

    • 4 words for building rapport

    • Give three examples for building solid rapport using 'well, you know how' followed by a fact

    • Background to telephone training

    • 6 Levels of communication

    • Write down your telephone script

    • Call ratios

    • Do you know your call ratio?

    • Download your call ratio sheet.

    • 7 Rules before and 7 rules during a call

    • 7 Rules during a call

    • Write down your answering machine message

    • 4 Stages to a call

    • Write down your Fact for building solid rapport

    • Stages 3 and 4 of a phone call

    • Write down your script using the 4 stages of a phone call

    • Handling objections and Final words

    • This test is a short assessment to help you recap the telephone training

  • 3

    Next Steps...

    • Before you go...